Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
1. Are your products authentic and directly from Indonesia?
Yes! All of our products are 100% authentic and sourced directly from trusted producers across Indonesia. We take great care in selecting high-quality items for our customers.
2. How long does international shipping take?
Shipping times vary by destination. Most international orders arrive within 7–14 business days. Tracking numbers are provided, and we ship as quickly as possible to ensure timely delivery.
3. Do you accept returns or exchanges?
Due to the nature of our edible and herbal products, we do not accept returns. However, if your item arrives damaged or incorrect, please contact us immediately. We’re happy to make it right!
4. Can I request bulk or custom orders?
Absolutely! We welcome bulk orders and special requests. Whether you're planning gifts, reselling, or just stocking up, send us a message and we’ll be happy to help you with a custom order.